Check-in 10 minutes prior to your departure time. Late reservations will be converted to first-come-first-serve tickets on the same day. If you cannot be accommodated, you will not be eligible for a refund.
We do not offer refunds for cancellations. The show will go on rain or shine. Winterfest provides family-friendly entertainment. We reserve the right to refuse service to any person under the influence of alcohol or drugs, or whose conduct degrades the experience for other passengers or impedes safe operation of the trolley.